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Terms and Conditions

Hello Mam – Terms & Conditions

Effective Date: December 28, 2025

These Terms & Conditions ("Terms") govern your access to and use of the Hello Mam website (www.hellomam.co.in) and the Hello Mam mobile application (collectively, the "Platform").

Hello Mam is a brand owned and operated by E Digital Media Solutions.

By accessing, registering, or using the Platform, you agree to comply with and be legally bound by these Terms & Conditions. If you do not agree with these Terms, please do not use the Platform.

1. About Hello Mam

Hello Mam is an online platform that connects customers with independent beauty professionals and salon partners who provide salon-at-home services at the customer's preferred location.

Hello Mam serves only as a technology platform that facilitates bookings, communication, payments, and customer support. Hello Mam does not directly provide beauty or salon services.

2. Eligibility

To use our Platform, you must:

  • Be at least 18 years of age.

  • Be legally capable of entering into binding contracts.

  • Provide accurate and complete registration information.

  • Use the Platform only for lawful purposes.

  • Reside in an area where Hello Mam services are available.

We reserve the right to refuse service or suspend accounts that fail to meet these eligibility requirements.

3. Account Registration

To book services, you may be required to create an account.

You agree to:

  • Provide accurate, current, and complete information.

  • Keep your login credentials confidential.

  • Notify Hello Mam immediately of any unauthorized account access.

  • Accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts providing false or misleading information.

4. Booking Services

Customers may book available beauty and salon services through the Platform.

Bookings are subject to:

  • Availability of service professionals.

  • Service area coverage.

  • Confirmation by the assigned professional.

Hello Mam reserves the right to cancel or reschedule bookings due to operational reasons, emergencies, or unavailability.

5. Pricing & Payments

Service prices displayed on the Platform are inclusive of applicable taxes unless stated otherwise.

Payments may be made through:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • Cash (where available)

Additional charges may apply for:

  • Late-night services

  • Extra service requests

  • Waiting time

  • Parking charges (if applicable)

Hello Mam reserves the right to modify pricing without prior notice.

6. Cancellation Policy

Customer Cancellation

Customers may cancel bookings according to the cancellation policy displayed during booking.

Cancellation fees may apply if:

  • The service professional has already started traveling.

  • The cancellation occurs after the permitted free cancellation period.

Service Provider Cancellation

If the assigned professional cancels the booking, Hello Mam will make reasonable efforts to assign another professional or issue a refund where applicable.

7. Refund Policy

Refunds are processed only under eligible circumstances, including:

  • Failed payment with successful deduction.

  • Service not delivered.

  • Duplicate payment.

  • Approved service-related complaints.

Refunds are generally processed within 5–10 business days, depending on the payment method and banking institution.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate service location details.

  • Ensure a safe and hygienic working environment.

  • Cooperate during the service.

  • Treat professionals respectfully.

  • Pay applicable charges promptly.

Customers must not:

  • Harass, threaten, or abuse service professionals.

  • Request illegal or inappropriate services.

  • Engage in fraudulent activities.

9. Service Provider Responsibility

Service professionals operate independently and are responsible for:

  • Providing services professionally.

  • Using clean and hygienic equipment.

  • Following applicable safety standards.

  • Arriving on time whenever reasonably possible.

Hello Mam may suspend or remove professionals who violate company policies.

10. Rescheduling

Customers may reschedule bookings subject to:

  • Professional availability.

  • Service area coverage.

  • Advance notice requirements.

Repeated rescheduling may attract additional charges.

11. User Conduct

Users shall not:

  • Violate any applicable law.

  • Upload malicious software.

  • Attempt unauthorized access to the Platform.

  • Use fake identities.

  • Interfere with Platform operations.

  • Misuse promotional offers.

  • Post offensive, defamatory, or unlawful content.

Violation may result in immediate account suspension.

12. Intellectual Property

All Platform content, including:

  • Logo

  • Brand name

  • Images

  • Graphics

  • Software

  • Website design

  • Mobile application

  • Text

  • Trademarks

remain the exclusive property of E Digital Media Solutions.

No content may be copied, reproduced, modified, or distributed without written permission.

13. Third-Party Services

The Platform may integrate with third-party payment gateways, maps, SMS providers, or analytics services.

Hello Mam is not responsible for the availability or performance of third-party services.

14. Limitation of Liability

To the maximum extent permitted by law, Hello Mam shall not be liable for:

  • Indirect damages.

  • Loss of profits.

  • Business interruption.

  • Personal property damage.

  • Delays caused by traffic, weather, or unforeseen circumstances.

  • Acts or omissions of independent service professionals.

The Platform acts solely as a facilitator between customers and independent professionals.

15. Service Availability

Services are available only in selected cities and locations.

Hello Mam may add, remove, or suspend service availability at any time without prior notice.

16. Privacy

Your use of the Platform is also governed by our Privacy Policy.

By using Hello Mam, you consent to the collection, storage, and processing of your information in accordance with our Privacy Policy.

17. Suspension & Termination

Hello Mam reserves the right to suspend or permanently terminate accounts for:

  • Fraudulent activity

  • Abuse of professionals

  • Repeated cancellations

  • Violation of these Terms

  • Illegal activities

  • Misuse of promotional offers

Termination may occur without prior notice where necessary.

18. Indemnification

You agree to indemnify and hold harmless Hello Mam, E Digital Media Solutions, its employees, partners, directors, and affiliates from any claims, damages, losses, liabilities, or expenses arising from your use of the Platform or violation of these Terms.

19. Force Majeure

Hello Mam shall not be liable for failure or delay in providing services due to circumstances beyond reasonable control, including:

  • Natural disasters

  • Government restrictions

  • Internet outages

  • Pandemic situations

  • Civil unrest

  • Power failures

  • Strikes

20. Changes to Terms

Hello Mam reserves the right to modify these Terms at any time.

Updated Terms will become effective immediately upon publication on the Platform.

Continued use of the Platform constitutes acceptance of the revised Terms.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts in Lucknow, Uttar Pradesh, India.

22. Contact Us

For any questions, complaints, or legal inquiries, please contact:

Hello Mam
E Digital Media Solutions
Website: www.hellomam.co.in
Email: support@hellomam.co.in (Update if different)

23. Acceptance

By accessing or using the Hello Mam Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.